FAQ's

How can you contact us?
Send us a message and we will do our best to get back to you as quickly as we can to here.

Why sign up for an account?
There are perks! Join the Elite Garage Rewards Program to start earning points with every purchase to unlock discounts, special offers, and other special rewards. Signing up for an account with us offers bonus advantages like Wish List, Quick Check Out, Order Tracking and Order History. 
My order should have arrived by now, but it hasn’t. What should I do?
Please email us immediately so we can look into the matter and get you a solution.

What’s the usual time frame for shipments?
Orders are usually processed within 24 hours. Those placed on weekends and holidays will begin processing at the start of the next business day. From there, most items ship out within 48-72 hours, so long as they’re not on special order or backorder. In the end, most customers within the 48 continental United States receive their orders within 7-10 business days.

What if I want to cancel or return my order?
If you need to cancel an order, it is strongly recommended you act promptly. It will be necessary to reach us before your order ships. For a speedy and convenient cancellation, we recommend you email us as soon as possible.We typically maintain a strict “No Returns” policy. However, for us to consider making an exception, certain conditions must be met:
  • Any returns must be arranged and shipped within 30 days of the original purchase
  • All returned items must be sent back unused, in their original, unopened box
  • All returns will subject the customer to a 25% restocking fee.
  • Customer is responsible for the shipping cost each way.

Can you ship to a freight forwarder?
Yes, we can ship to a freight forwarder, however all order information would need to be verified in our security terminal prior to shipping.

Also, if any issue does arise with the product or a warranty or damage claim would need to be made with the manufacturer the end user would be responsible for ALL shipping expenses to return the product to the manufacturer as well as have it shipped back to their location or forwarder. Also, if you purchased a product to ship outside of the US/Canada this may void the manufacturers original warranty.